Player is offline

Player is offline

If you get a notification stating that your player is offline, there could be several different reasons:
  1. Your player needs to be restarted.
  2. Your network settings have changed.
  3. Your app has not been updated recently.
Troubleshooting this notification can seem tricky, follow the steps below to see if you can find the cause of the error. 

Restart the app
Close the Soundtrack Player app and open it again.

Restart the Android device
Turn off the device and start it up again.

Reinstall the app
Go to Settings and select Applications. 
Go to the Soundtrack Player and click Uninstall. 
Open Google Play and search for Soundtrack Player. 
Download the app.
Open it and select tap "Set up playback device"
Please reach out to our team for a pairing code

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