Why aren't my promotions uploading?
Most of the time, the problem is with the formatting of the file, whether the file type is not supported or the dimensions aren’t sized properly.
The required specs for each type of promotion can be found below here!
If you have tried to change the file type and/or dimensions but are still experiencing issues, please submit a ticket below or call our team on 07 5587 7222.
Related Articles
How do I upload my promotions?
Upload your own promotions Our quick and easy Digital Signage Manager makes uploading, creating, and changing promotions simple. This is how to get started: Visit https://atmosphere.tv/login and sign in to your account. If you don’t know your ...
My screen is on, but I can’t select anything with my remote
Your remote likely lost connection with the Apple TV. Follow the steps below to get reconnected: You will need to be close to your Apple TV unit. Hold the ‘Menu’ and ‘<’ buttons together on the remote for five (5) seconds. You may see a message ...
What are the image/video specifications for digital signage?
When uploading custom promotions, whether video or a static image, we recommend creating and exporting the content at W: 1920 px by H: 1080 px (16:9 aspect ratio). This is because Atmosphere TV's channel content is displayed in landscape mode at the ...
Digital Signage Manager Overview (Online Portal)
Digital Signage is a very powerful tool that allows you to add your own promotions to the commercial breaks. You can use it to promote specials, upcoming events, announcements, etc. We have a very easy templating system that allows you to make great ...
Will there be advertisements on Atmosphere?
Yes, we are an ad-supported platform that prides itself on world-class content that keeps your customers engaged, and having a great time! These advertisements allow Atmosphere's products to remain affordable. We aim to partner with advertisers that ...