Troubleshooting
My smart TV remote is controlling Atmosphere TV. How do I turn it off?
The Apple TV devices are provided with Atmosphere TV pre-loaded and the original Apple TV functionality is locked down. Some smart television remotes will automatically connect to the Apple TV and allow you to control the device, however if this ...
How to turn off sleep mode?
The Apple TV devices are provided with Atmosphere TV pre-loaded and the original Apple TV functionality locked down. If you need to edit general Apple TV settings such as turning off sleep mode, follow these instructions: Hold the Play/Pause and ...
How do I change my Wi-Fi network settings?
You set up your Wi-Fi network settings when you first opened and installed your device. Since then, you've perhaps changed providers or upgraded your internet connection, but you can't update them on your Apple TV device... 1. Play/Pause and Volume ...
I have an error on my screen that says "Stackshot"
If you are experiencing an error in the right hand side of the screen similar to this: Please hold down the Play/Pause and Volume Down buttons for 6 seconds until you see "Running Analytics" Once the Apple TV has processed the analytics, please ...
My login isn't working
'Credentials incorrect' error This error indicates that either the email, password or both do not match what is in our system. To access your portal account, you would have received a user invitation email from noreply@atmosphere.tv to register. If ...
I'm seeing an error message
There is a problem connecting to Atmosphere" message indicates that your device lost its internet connection. We will need to remotely unlock the device for you to reconnect to your WiFi network. For us to be able to communicate with your device, you ...
I'm ready to stream but nothing is on the screen
Make sure your HDMI cable is securely connected from the device to the television, and that you’re set to the correct input. Make sure your power cable is securely connected from the device to a power outlet (these can get knocked loose if in a high ...
My screen is on, but I can’t select anything with my remote
Your remote likely lost connection with the Apple TV. Follow the steps below to get reconnected: You will need to be close to your Apple TV unit. Hold the ‘Menu’ and ‘<’ buttons together on the remote for five (5) seconds. You may see a message ...
Help! The Atmosphere app is crashing
What do we mean when we say "crash?" It usually means you're experiencing a black screen after Atmosphere has streamed for a while, or reverts back to the Home screen. Most of the time the stream is interrupted due to an internet issue and can be ...
Help! I keep getting a spinning "A" on my screen
Nine times out of ten, this is an indicator of an internet connection or bandwidth issue. We advise businesses to have Wi-Fi or internet speeds of at least 5 Mbps for one device. Otherwise, you risk running into connection issues. We recommend ...
How do I change the resolution on my device?
If you're using a matrix system, sometimes they are not 1080 compatible, which is what the Apple TV default is. You might need to change the resolution in your settings. Hold MENU and VOLUME DOWN for 5 seconds, then release. Your Apple TV will switch ...